Delivery & Return Policy

1. Shipping costs and delivery times

CARBIN ships to destinations throughout Europe and worldwide, subject to product availability, transport availability and any restrictions applicable to the product or destination.

Shipping costs and transit times vary depending on the destination, type of product and shipping service. The available options and corresponding shipping costs will normally be displayed before completing your purchase. If no automatic shipping option is available for your destination, please contact CARBIN so that we can check the available shipping options.

The estimated delivery time shown for each product on our website represents the estimated total time until delivery to the address provided by the customer. This estimate already includes both product availability and preparation and the estimated transport time to the delivery address.

European Union deliveries

Orders to European Union destinations are shipped mainly with UPS. As the goods are shipped from Spain to another EU Member State, there are generally no customs duties between EU countries.

United Kingdom and other non-EU European destinations

We can also ship to the United Kingdom and other European destinations outside the European Union, subject to the type of product and the regulations applicable at the destination.

Because these destinations are outside the EU customs territory where applicable, shipments may be subject to customs clearance, import taxes, duties, VAT or other charges imposed by the destination country or territory.

Worldwide deliveries

CARBIN also ships to international destinations outside Europe where transport and the applicable regulations allow it. Depending on the destination, shipments may be made with UPS or Correos España.

For international destinations, we recommend checking the available shipping option during checkout. If your country or destination does not show an automatic shipping option, please contact us before placing your order so that we can check availability, cost and estimated transport conditions.

If a temporary stock shortage or any other circumstance affects the estimated delivery time, CARBIN will inform the customer by email.

Accessories included in promotional packs are supplied according to availability. If a specific brand or model is unavailable, CARBIN may provide an equivalent item of comparable quality and functionality.

Customs, taxes and international shipping

• Shipments between EU Member States are generally not subject to customs duties.
• Shipments to destinations outside the European Union may be subject to customs procedures, import duties, taxes or other local charges.
• Any import charges imposed by the destination country are the responsibility of the customer unless expressly stated otherwise.
• The customer must provide any documentation required by the customs or administrative authorities of the destination country.
• All CARBIN shipments require a signature upon delivery.
• Delivery must be received and signed for by an adult who must be able to provide official identification if required.

2. Order changes and cancellations

If you wish to modify or cancel an order that has not yet been dispatched, please contact CARBIN by email as soon as possible.

Order modifications are subject to the preparation status of the order and product availability. Once an order has been dispatched, modification or cancellation cannot be guaranteed.

• Cancellation of an order that has not yet been dispatched is free of charge, subject to any specific conditions associated with the payment method used.
• For purchases made with Sequra, cancellation is subject to the same charge applicable to withdrawal: €30.
• Where a refund applies, it will be made using the same payment method used for the purchase, within the applicable legal period after the cancellation has been accepted.

3. Withdrawal from orders

If you are not completely satisfied with your online purchase, you may request to withdraw from the order within the applicable period, provided that the products meet the conditions set out below.

Where the statutory right of withdrawal applies, the customer generally has 14 days from delivery to exercise it.

Products must be returned in perfect condition and without signs of use, complete, in their original packaging and with all original accessories, instructions, documentation, warranties, labels and packaging.

The original product packaging must be externally protected so that shipping labels or stickers are not applied directly to it and to prevent damage during return transport.

Return transport costs for withdrawal

The cost of returning an order following withdrawal is the responsibility of the buyer.

If several independent return shipments are required for the same order, the corresponding cost may apply separately to each return transport.

4. Defective, incorrect or damaged products

We recommend checking the condition of the shipment and confirming that the products received match your order at the time of delivery.

If the package shows visible impact damage, breakage, signs of tampering or other external damage upon delivery, we recommend that this is noted with the carrier at the time of delivery whenever possible.

To report an issue, please email post-sales@groupalgatec.com, including your order number and a description of the issue.

CARBIN may request photographs or videos of the product, packaging, shipping labels and any damage or issue identified in order to properly assess and process the case.

For repairs or other procedures that do not constitute a withdrawal and where CARBIN is not responsible for the transport costs, transport between the customer and CARBIN, or between CARBIN and the customer, will be charged at €25 per journey for European Union destinations when these costs are the customer's responsibility. For the United Kingdom, non-EU European countries and other international destinations, transport costs must be confirmed with CARBIN according to the destination.

5. Returns and refunds

All returns must be communicated to and authorised by CARBIN in advance. Please do not send any product before receiving the corresponding return instructions.

Conditions for returned products

Where applicable to the type of return, products must be returned:

• In perfect condition and without signs of use.
• In their original packaging.
• With the original labels.
• With the instructions for use.
• With warranty documentation, where applicable.
• With all original accessories, components and packaging.
• Without shipping labels or stickers applied directly to the original box or packaging.
• With suitable external protection to prevent damage during transport.

Return procedure

Receipt, inspection and refund

Once the goods have been received at our facilities, CARBIN may require up to 7 calendar days to carry out the necessary checks and procedures before, depending on the case, accepting the return, processing a replacement or repair, or sending the product to the manufacturer.

Once the return has been approved, the refund will be made using the same payment method used for the original purchase.